The safety and well-being of our guests and our team is our top priority. Special times require special measures, but we still take care to offer you an incomparable holiday feeling as usual. Our preventive measures to protect against Covid19 are constantly being adapted to the latest developments in order to be able to offer you both a relaxing and safe holiday.
Latest measures in Austria Via the website of the “Österreich Werbung” you can find the official measures of Austria.
Check-In andCheck-Out in the hotel In order to shorten waiting times at the reception, we ask you to send us your contact details in advance. You will receive further information from us by e-mail before your arrival. It is also possible to pay the hotel bill at reception the evening before departure in order to avoid large accumulations on the day of departure.
Mandatory masks Masks are not compulsory in the entire hotel area. According to the current regulation, an FFP2 mask is only necessary in shops for daily needs (supermarkets, pharmacies, banks).
Restaurants Both our incomparable breakfast buffet and our restaurants will remain in best quality. Disinfectant dispensers are available at the buffet. If you would like to enjoy our à la carte restaurants Portofino or Die Brasserie, we ask you to reserve your table in advance.
Hygiene Our housekeeping is trained according to the latest standards. Door handles, lift buttons and public areas such as toilets are regularly cleaned and disinfected. Disinfectant dispensers are available for our guests in all areas.
Wellness area We ask that you only use the saunas in our SPA area individually, in families or in pairs.
Staff All our employees are trained according to the latest hygiene standards.
Cancellation In the event of a cancellation due to a Covid19 illness, quarantine or travel bans, there are no cancellation costs for direct bookings.